Warranty & Technical Support

For all equipment technical questions please call Norvell at 855-450-3500 available Monday-Friday 9am-6pm ET, and Saturday 10am-2pm ET.

For spraying technique and certification call Norvell at 1-888-974-9977 available Monday-Friday 8am-5pm ET

The Norvell Mobile M1000 Turbine is warranted by Norvell for a total period of one (1) year from the original date of purchase to the original purchaser. This warranty is not transferable. Proof of purchase is required to obtain warranty repairs or replacement, and all shipping charged must be pre-paid when sending unit to Norvell with prior authorization. Arrangements must be made in advanced, prior to shipping.

Norvell, upon examination of the unit, will make the determination to replace or repair, this decision is at Norvell's discretion. The warranty covers manufacturer defects in material or workmanship only. 

This warranty does not include:

Misuse, damage, neglect, alterations, disassembled equipment or modifications, lack of maintenance, cleaning, water damage to electrical parts and incorrect voltage connection.

This warranty in lieu of all other express warranties, any warranty implied by law, including but not limited to implied warranties of merchantability to fitness, is excluded to the maximum extent permitted by law, and if not excludable, it is limited to the duration of the express warranty.  

No representative or person is authorized to extended this warranty or to create for Norvell Tanning, any other liability in connection with the sale of any Norvell products.

Norvell Tanning, a division of INNOVÉ Beauty & Wellness, shall not be liable for any consequential, incidental, or special damages of any kind directly or indirectly resulting from breach of any express or implied warranty.