Rewards
Reward FAQs
Signing Up
How do I sign up for the rewards program?
How do I sign up for the rewards program?
Signing up is easy! Simply create an account on our website by entering your name, email, and password.
It’s free to join and you will automatically be signed up to receive emails with insider access to sales, promotions, and all of our newest drops.
If you currently have an account or email subscription with us - you’ve already been enrolled in our rewards program so you can kick back, sign in, and start earning Points!
What are the advantages of becoming a rewards member?
What are the advantages of becoming a rewards member?
Our rewards program is a tiered program that allows you to earn more perks the more you engage with us. Members receive reward points for each purchase, which can then be redeemed towards the cost of future purchases.
You also earn points for following us on social media, leaving product reviews, telling us about your business, etc.
Account
I already have an account. Do I need to create a new one to earn rewards?
I already have an account. Do I need to create a new one to earn rewards?
We took care of that for you! All customers with an active account were automatically enrolled in our rewards program.
If you have had more than one customer account with us, please note that only one rewards account was created per person.
Where can I find all of my rewards account info?
Where can I find all of my rewards account info?
The rewards page is your roadmap to all your points and perks. You can access all your info by scrolling up on this page or by logging in to your account.
Will I receive points for purchases I made prior to creating my rewards account?
Will I receive points for purchases I made prior to creating my rewards account?
Yes! Make sure you create an account with the same email you've placed orders with. Email accounts cannot be combined.
Earning & Redeeming
How do I redeem my points?
How do I redeem my points?
Exchanging your points for great rewards couldn't be easier!
Simply scroll up to view all of our great reward options and click the 'Redeem' button to redeem your chosen reward.
How do points convert to dollars?
How do points convert to dollars?
For example, you start in Ascension, and you will earn 1 point for every dollar you spend. So, if you spend $150, you'll earn 150 points = $1.50 dollars.
When you move up to become an IcoN you will be earning points 1.5x as fast, ex. spend $150 → earn 225 points = $2.25 dollars.
What are the easy ways to earn points?
What are the easy ways to earn points?
For starters, each member gets a reward just for joining our rewards program.
Aside from earning points through purchases, you can add your birthday to your account to earn points, leave us a review, or like us on social media.
Expiration & Refunds
When do points and redemptions expire?
When do points and redemptions expire?
Rewards points will expire 12 months after they were earned.
Points that have been redeemed as a discount code will expire after 60 days of code creation.
How long do I remain in a tier?
How long do I remain in a tier?
Tiers expire 12 months after they were earned unless spend amount has been satisfied.
Example: You sign up for rewards on May 1, 2024 and spend $350. Two months later on July 15th, you spend $50 and unlock Celestial with a total spend of $400. Four months later, on November 22nd you spend $200. On February 14, 2025 you unlock Ethereal with a $200 purchase. Over the next 12 months you make purchases totaling $400 by February 14, 2026. You will drop out of Ethereal but you still earned Celestial.
Your tier status history is:
- Ascension: May 1, 2024 - July 14, 2024 (12mo Spend $350)
- Celestial: July 15, 2024 - November 21, 2024 (12mo Spend $400)
- Celestial: November 22, 2024 - February 13, 2025 (12mo Spend $600)
- Ethereal: February 14, 2025 - February 13, 2026 (12mo Spend $800)
- Celestial: February 14, 2026 - February 14, 2027 (12mo Spend $400)
*Had you spent $700 from 2/14/2025 - 2/13/2026 you'd be in the IcoN tier. Spending less than $400 during this timeframe would put you in Ascension.
Will I get points back for a refunded order?
Will I get points back for a refunded order?
Yes , the points will return to your account after a refund or cancelled order.
Checkout
How do I redeem my rewards at checkout?
How do I redeem my rewards at checkout?
To redeem your points in checkout, use the slider directly above your cart total to choose the amount you would like to apply, then click the "APPLY" button.
I have a code, do I have to login to redeem?
I have a code, do I have to login to redeem?
Yes, please log in to your account before applying your rewards discount code.
